Keep up with your customers’ growing expectations by automatically categorizing service
tickets and providing recommendations for resolution.

Service Ticket Intelligence

Support for other areas of

Advanced Analytics

Resolve issues faster and improve service outcomes with next-generation service ticket handling. Machine learning models can help you efficiently sort ticket input from a variety of channels, suggest relevant service proposals, and route tickets to the appropriate service agent.

Cloud deployment
Automated processing
Integration with SAP Service Cloud
Faster digital interaction processing

ANY QUESTIONS?

YOUR CONTACT PERSON

ALOK SHRIVASTAVA

VP. Smart Solutions & Customer Satisfaction

PHONE : +1 234.567.8901

EMAIL: Alok.Shrivastava@TPCus.com

Key Benefits

Deliver satisfying customer service

Free service agents from repetitive tasks – so they can spend more time on customer interactions – by automating ticket categorization and solution guidance.

Expedite service desk response time

Scale your business along with call-volume fluctuations. Tackle overwhelming volumes of omnichannel messages and digital interactions with automated processing.

Implement flexibly for simple user experiences

Integrate automated customer service ticketing with SAP Service Cloud solutions, designed for customer relationship management, to reduce time to value.